Term and Conditions

Last Updated: [Date]

Welcome to TravisMathew Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website travisshirtsale.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. User Responsibilities

As a valued TravisMathew customer, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes and in accordance with these terms
• Not reproduce, duplicate, copy, or resell any part of our site without permission
• Be responsible for maintaining the confidentiality of your account credentials
• Ensure all persons who access our site through your internet connection are aware of these terms

2. Products and Services

Product Descriptions

We take pride in offering:

• Premium comfort footwear including boots, clogs, heels, sandals, and sneakers
• Polished apparel including clothing, coats, dresses, hoodies, pants, shirts, shorts, skirts, and swimwear
• Versatile accessories including belts, hats, and insoles

We make every effort to display product colors and features as accurately as possible, but actual colors may vary slightly due to monitor settings.

Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or discuss alternative options.

3. Orders and Payment

Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends and holidays)
• You’ll receive shipping confirmation with tracking information when your order ships

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment card details on our servers.

Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4. Shipping and Delivery

Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Via EMS on orders over $50 USD, delivered in 15-25 business days after shipment

Note: We ship worldwide except to Asia and some remote areas. Delivery times are estimates and may vary due to location and customs processing.

International Orders

International customers are responsible for:

• Any customs duties, taxes, or fees imposed by your country
• Providing accurate shipping information
• Understanding that international returns may require you to cover return shipping costs

5. Returns and Exchanges

Return Policy

We want you to be completely satisfied. You may return most items within 15 days of receipt if:

• The item is in original condition with all tags attached
• The item is unworn and unwashed
• The original packaging is included

Non-Returnable Items

For hygiene and customer protection, we cannot accept returns on:

• All insoles & accessories (from our Accessories and Insoles & Accessories categories)
• Items marked as “final sale”

Return Process

1. Email [email protected] with your return request
2. Receive your Return Merchandise Authorization (RMA) and instructions
3. Ship your return (US customers receive prepaid labels)
4. Receive your refund or exchange within 3-5 business days after we process your return

Refunds

Refunds are issued to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website, including:

• Text
• Graphics
• Logos
• Images
• Product designs

is the property of TravisMathew Sales Store or its content suppliers and protected by international copyright laws. You may not use any content without our express written permission.

7. Limitation of Liability

TravisMathew Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of the site or products
• Delays or failures in delivery due to circumstances beyond our reasonable control
• Any errors or inaccuracies in product descriptions or pricing (we will correct these upon discovery)

Our total liability for any claim related to these terms or your use of the site shall not exceed the amount you paid for the product or service at issue.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, USA. Any disputes shall be resolved in the courts located in El Paso County, Texas.

11. Contact Us

For questions about these Terms and Conditions, please contact:

TravisMathew Sales Store
423 Birch Street
El Paso, TX 79922
United States
Email: [email protected]