Shipping Policy

At TravisMathew Sales Store, we’re committed to delivering our premium comfort footwear, polished apparel, and versatile accessories with the same care we put into crafting them. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

1. Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
– Available worldwide (excluding Asia and some remote areas)

2. Free Shipping
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
– Available on orders over $50 USD
– Available worldwide (excluding Asia and some remote areas)

Returns & Exchanges

We want you to be completely satisfied with your TravisMathew purchase. If you’re not happy with your item, we offer easy returns and exchanges within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must be:

• In original condition with all tags attached
• Unworn and unwashed
• In the original packaging

How to Return an Item

Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TravisMathew Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Brief explanation]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization
Within 1-2 business days, you’ll receive:
– A Return Merchandise Authorization (RMA) number
– Detailed return instructions
– A prepaid return label (for US customers)

Step 3: Ship Your Return
Package your items securely and include the original packing slip. For international returns, you may need to cover return shipping costs.

Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
– Refunds: Processed within 3-5 business days to your original payment method
– Exchanges: Your replacement item will ship within 1-2 business days after processing

Refund Information

Refunds are processed as follows:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing (appears on your statement within 1-2 billing cycles)
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

We’re happy to exchange items for a different size or color (subject to availability). Exchanges follow the same process as returns, with these additional details:

• You’ll receive a shipping notification when your exchange item ships
• Exchanges are processed at the current selling price
• Price differences will be charged/refunded as applicable

Damaged or Defective Items

If you receive a damaged or defective item (a rare occurrence with our quality-controlled professional pieces), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return and expedited replacement.

Need Assistance?

Our customer service team handles returns with the same attention to detail we apply to our Cloud Terry hoodies and Alegria professional clogs. Contact us at [email protected] for any questions about shipping or returns.

TravisMathew Sales Store
423 Birch Street, El Paso, US 79922