Welcome to TravisMathew Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our premium fashion offerings, delivery services, and customer care. Whether you’re shopping for our Cloud Terry hoodies, Alegria comfort footwear, or office-ready shirts, this guide will help streamline your style journey.
About Our Products
What types of products does TravisMathew Sales Store specialize in?
We curate premium fashion across multiple categories including comfortable footwear (Boots, Clogs, Sandals, Sneakers), stylish apparel (Hoodies, Dresses, Coats), and versatile accessories. Our collection blends trend-forward designs with wearable comfort, perfect for both professional and casual settings.
Are your products true to size?
Yes! We take special care to provide accurate sizing information for all items. For footwear like our Alegria comfort shoes and athletic sneakers, we include detailed sizing charts. Apparel items like hoodies & sweatshirts follow standard US sizing unless otherwise noted in product descriptions.
What makes your clothing and footwear special?
We select items that combine quality craftsmanship with everyday functionality. Our Cloud Terry fabric offers unmatched softness in loungewear, while professional pieces maintain polished aesthetics without sacrificing comfort. Footwear is chosen for both style and ergonomic support.
Ordering & Account Information
How do I create an account?
Simply click “Register” during checkout or in the site header. Account benefits include order tracking, wish lists, and faster checkout. We never share your information with third parties.
Can I modify my order after placement?
We process orders quickly to ensure fast delivery! If you need to make changes, email
[email protected] within 1 hour of ordering with your request. We’ll do our best to accommodate before processing begins.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Shipping & Delivery
Where do you ship?
We proudly offer global shipping to most countries (excluding some remote Asian regions). Our network delivers from El Paso, TX via DHL/FedEx (standard) or EMS (free shipping).
What are my shipping options?
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
- Free Shipping: 15-25 business days via EMS for orders over $50
All orders undergo 1-2 days of careful processing before shipment. You’ll receive tracking information when your signature-required package departs.
How can I track my order?
Check your email for shipment notifications containing real-time tracking links. You can also log into your account to view order status. Packages are fully insured for your peace of mind.
Returns & Exchanges
What’s your return policy?
We offer
15-day returns from delivery date for unworn, undamaged items with original tags. Simply email
[email protected] with your order number to initiate the process. Return shipping costs are the customer’s responsibility unless the item arrived damaged.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds are issued to your original payment method. International returns may experience additional processing time.
Do you offer exchanges?
Currently, we process returns followed by new orders for size/color changes. This ensures you receive the fastest possible service. Combine items to reach the $50 free shipping threshold on your replacement order!
Additional Assistance
Still have questions? Our customer service team at [email protected] is happy to help with any inquiries about our premium apparel, comfort footwear, or delivery services. We typically respond within 24 hours.
Remember: Combining categories like hoodies & sweatshirts with pants or skirts helps reach free shipping while expanding your wardrobe options!
The TravisMathew Sales Store Team
423 Birch Street, El Paso, TX 79922
